Services

Carefree days in Zermatt

The health of our guests and staff is our highest priority.

Please note that due to the current situation, we have introduced the 2G rule (vaccinated or recovered) in the entire Hotel Ambassador for the winter season 2021/2022, for everyone aged 16 and over.

Thanks to this rule, we can guarantee you relaxed days in our hotel and a restful holiday in Zermatt.

If you have any questions, please do not hesitate to contact us.

We thank you for your understanding and look forward to your visit.
Your Ambassador Team


The following links are helpful for all our guests from abroad:

Current information on entering Switzerland:
https://www.bag.admin.ch/

Check the validity of your certificate in Switzerland here:
https://travelcheck.admin.ch/home

Convert your Covid-19 certificate to a Swiss certificate here:
www.Covidcertificate-form.admin.ch

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For a pleasant stay

Baggage Service

We want you to relax. We will gladly bring your luggage to your room.

Pick up at the station

Are you travelling by train? Then contact us, we will gladly pick you up and help you to have a relaxed journey.

Concierge Service

Your well-being is our highest priority. We are therefore happy to assist you with any kind of request.

SBB Luggage Service

SBB Baggage Service

You can have your luggage collected from any address in Switzerland and Liechtenstein. SBB will deliver it to the Hotel Ambassador Zermatt the day after next – and back home again.

Mountain railway ticket sale

For a particularly relaxing holiday experience, you can obtain tickets for the mountain railways directly from us in our house. You will be spared the annoying queues.

Ski Services

In the winter season we also offer the all-round carefree package for your skis directly at our house. So you are always prepared for the next day.

Ski room

Our ski room is equipped for all your ski and snowboard equipment and offers additional storage space.

Ski rental in the Hotel

Rent your ski equipment directly in the Ambassador! In our shop you can rent skis, poles, boots and all the equipment you need such as helmets, gloves and goggles.

Or ask for a maintenance of your own equipment.

Opening hours

The ski shop is open 7 days a week during the winter season (mid-December to mid-April)

08:00 – 12:00

15:30 to 19:00