— Guest Services

Everything for your stay

Your stay should be as effortless and pleasant as possible. That’s why we offer a wide range of services — from arrival and luggage transport to concierge assistance and ski rental directly in the hotel. Our team takes care of every detail so you can fully enjoy your time in Zermatt.

For a pleasant stay

Luggage service

We want you to arrive relaxed. Our team will bring your luggage directly to your room, allowing you to start your time off right away.

Train Station Transfer

If you arrive by train, we will gladly pick you up at Zermatt station and accompany you comfortably to the hotel. Please let us know your arrival time in advance so we can organise the transfer for you. This service is subject to a fee.

Concierge-Service

Our concierge is at your disposal for any request. Whether excursion recommendations, table reservations, or special wishes, we take care of everything personally.

SBB luggage service

Travel light: SBB delivers your luggage directly to the hotel and, if you wish, also back to your home. Booking is done via the SBB website or at any SBB counter in Switzerland and Liechtenstein.

Living in Comfort

Whether a cosy double room, an elegant suite or a spacious family room, you’ll find the perfect retreat after a day in the mountains. All rooms offer modern comfort and a balcony with views of the alpine surroundings.

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