— Guest Services
Everything for your stay
Your stay should be as effortless and pleasant as possible. That’s why we offer a wide range of services — from arrival and luggage transport to concierge assistance and ski rental directly in the hotel. Our team takes care of every detail so you can fully enjoy your time in Zermatt.
For a pleasant stay
Luggage service
We want you to arrive relaxed. Our team will bring your luggage directly to your room, allowing you to start your time off right away.
Train Station Transfer
If you arrive by train, we will gladly pick you up at Zermatt station and accompany you comfortably to the hotel. Please let us know your arrival time in advance so we can organise the transfer for you. This service is subject to a fee.
Concierge-Service
Our concierge is at your disposal for any request. Whether excursion recommendations, table reservations, or special wishes, we take care of everything personally.
SBB luggage service
Travel light: SBB delivers your luggage directly to the hotel and, if you wish, also back to your home. Booking is done via the SBB website or at any SBB counter in Switzerland and Liechtenstein.
Well equipped outdoors
Mountain Railway Tickets
You can obtain your mountain railway tickets directly at reception. This saves you from waiting in line at the ticket counters and lets you start your alpine adventure without detours.
Ski Rental in the Hotel
In our in-house Glacier Sport shop, you can rent skis, boots, poles, and accessories. The rental is open daily during the winter season, and as a guest you benefit from a 10% discount on the entire range.
Ski Service
In winter, we take care of your equipment. From maintenance to preparation for the next day – the service can be booked directly with us in the hotel.
Ski Room
Our spacious ski room offers plenty of space for ski and snowboard equipment. Safely stored and always within easy reach, you can start your ski day in a relaxed way.
Living in Comfort
Whether a cosy double room, an elegant suite or a spacious family room, you’ll find the perfect retreat after a day in the mountains. All rooms offer modern comfort and a balcony with views of the alpine surroundings.
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