{"id":1312,"date":"2025-11-25T11:10:52","date_gmt":"2025-11-25T11:10:52","guid":{"rendered":"https:\/\/www.ambassadorzermatt.com\/conditions-generales-de-vente\/"},"modified":"2025-12-09T07:43:06","modified_gmt":"2025-12-09T07:43:06","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/www.ambassadorzermatt.com\/fr\/conditions-generales-de-vente\/","title":{"rendered":"CGV"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Conditions G\u00e9n\u00e9rales de Vente<\/h1>\n\n<h2 class=\"wp-block-heading\">R\u00e9servations<\/h2>\n\n<p class=\"wp-block-paragraph\">Les r\u00e9servations de chambres d\u2019h\u00f4tel, d\u2019offres forfaitaires ainsi que de salles de s\u00e9minaire et de banquet sont fermes et soumises aux Conditions G\u00e9n\u00e9rales. Toute modification ou annulation doit faire l\u2019objet d\u2019une confirmation \u00e9crite de l\u2019h\u00f4tel. <\/p>\n\n<h2 class=\"wp-block-heading\">Prix<\/h2>\n\n<p class=\"wp-block-paragraph\">Les prix que nous indiquons sont contraignants. Des modifications de prix dues \u00e0 des taxes officielles ou \u00e0 d\u2019autres facteurs externes impr\u00e9visibles restent r\u00e9serv\u00e9es. Tous les prix sont indiqu\u00e9s en CHF et incluent la TVA l\u00e9gale.  <\/p>\n\n<h2 class=\"wp-block-heading\">Liste des noms<\/h2>\n\n<p class=\"wp-block-paragraph\">Merci de bien vouloir nous communiquer le nombre exact de chambres d\u2019h\u00f4tel n\u00e9cessaires ainsi qu\u2019une liste compl\u00e8te des h\u00f4tes au plus tard deux semaines avant l\u2019arriv\u00e9e, afin de garantir un d\u00e9roulement fluide du check-in.<\/p>\n\n<h2 class=\"wp-block-heading\">R\u00e9servations<\/h2>\n\n<p class=\"wp-block-paragraph\">Merci de bien vouloir nous communiquer le nombre exact de chambres d\u2019h\u00f4tel n\u00e9cessaires ainsi qu\u2019une liste compl\u00e8te des h\u00f4tes au plus tard deux semaines avant l\u2019arriv\u00e9e, afin de garantir un d\u00e9roulement fluide du check-in.<\/p>\n\n<h2 class=\"wp-block-heading\">Occupation des chambres et d\u00e9part<\/h2>\n\n<p class=\"wp-block-paragraph\">Les chambres peuvent \u00eatre occup\u00e9es \u00e0 partir de 16h00. Le jour du d\u00e9part, nous vous prions de remettre les cl\u00e9s \u00e0 la r\u00e9ception jusqu\u2019\u00e0 09h00. Un d\u00e9part tardif est possible moyennant un suppl\u00e9ment et sur accord pr\u00e9alable.  <\/p>\n\n<h2 class=\"wp-block-heading\">Conditions d\u2019annulation<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"wp-block-paragraph\">90 jours avant l\u2019arriv\u00e9e :<br\/>89 \u00e0 60 jours avant l\u2019arriv\u00e9e :<br\/>59 \u00e0 30 jours avant l\u2019arriv\u00e9e :<br\/>29 \u00e0 15 jours avant l\u2019arriv\u00e9e :<br\/>14 \u00e0 5 jours avant l\u2019arriv\u00e9e :<br\/>4 jours avant l\u2019arriv\u00e9e :<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">Annulation sans frais possible<br\/>Facturation de 25% des prestations r\u00e9serv\u00e9es<br\/>Facturation de 50% des prestations r\u00e9serv\u00e9es<br\/>Facturation de 75% des prestations r\u00e9serv\u00e9es<br\/>Facturation de 95% des prestations r\u00e9serv\u00e9es<br\/>100% des prestations r\u00e9serv\u00e9es seront factur\u00e9es<\/p>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Force majeure<\/h2>\n\n<p class=\"wp-block-paragraph\">L\u2019h\u00f4tel n\u2019est pas responsable de la non-ex\u00e9cution ou du retard r\u00e9sultant d\u2019\u00e9v\u00e9nements \u00e9chappant \u00e0 son contr\u00f4le, tels que des catastrophes naturelles, des pand\u00e9mies, des d\u00e9cisions des autorit\u00e9s ou d\u2019autres circonstances impr\u00e9visibles.<\/p>\n\n<h2 class=\"wp-block-heading\">Responsabilit\u00e9 et assurance<\/h2>\n\n<p class=\"wp-block-paragraph\">L\u2019organisateur s\u2019engage \u00e0 souscrire une assurance ad\u00e9quate couvrant les dommages corporels et mat\u00e9riels. L\u2019h\u00f4tel n\u2019est responsable que des dommages r\u00e9sultant d\u2019une n\u00e9gligence grave ou d\u2019une faute intentionnelle. <\/p>\n\n<h2 class=\"wp-block-heading\">Caution de s\u00e9curit\u00e9<\/h2>\n\n<p class=\"wp-block-paragraph\">L\u2019h\u00f4tel se r\u00e9serve le droit d\u2019exiger une caution de s\u00e9curit\u00e9 afin de couvrir d\u2019\u00e9ventuels co\u00fbts suppl\u00e9mentaires, dommages ou modifications de derni\u00e8re minute. Cette caution sera d\u00e9duite de la facture finale apr\u00e8s le bon d\u00e9roulement de l\u2019\u00e9v\u00e9nement. <\/p>\n\n<h2 class=\"wp-block-heading\">No-show et annulations de derni\u00e8re minute<\/h2>\n\n<p class=\"wp-block-paragraph\">En cas de non-pr\u00e9sentation ou d\u2019annulation dans les 14 jours pr\u00e9c\u00e9dant l\u2019\u00e9v\u00e9nement, 100% des prestations r\u00e9serv\u00e9es seront factur\u00e9es.<\/p>\n\n<h2 class=\"wp-block-heading\">Modifications dues aux directives des autorit\u00e9s<\/h2>\n\n<p class=\"wp-block-paragraph\">Si des directives officielles rendent n\u00e9cessaire une adaptation des prestations ou des prix convenus, l\u2019h\u00f4tel est autoris\u00e9 \u00e0 effectuer ces modifications. L\u2019organisateur sera inform\u00e9 sans d\u00e9lai de ces changements. <\/p>\n\n<h2 class=\"wp-block-heading\">Description des prestations<\/h2>\n\n<p class=\"wp-block-paragraph\">Les prestations convenues r\u00e9sultent en d\u00e9tail de la description des prestations. Toute modification ou tout compl\u00e9ment n\u00e9cessite un accord \u00e9crit entre l\u2019h\u00f4tel et l\u2019organisateur. <\/p>\n\n<h2 class=\"wp-block-heading\">Droit de modification<\/h2>\n\n<p class=\"wp-block-paragraph\">L\u2019h\u00f4tel se r\u00e9serve le droit d\u2019adapter les pr\u00e9sentes CGV en cas de modification des conditions juridiques ou op\u00e9rationnelles. Les changements seront communiqu\u00e9s \u00e0 l\u2019organisateur en temps utile. <\/p>\n\n<h2 class=\"wp-block-heading\">Autres dispositions<\/h2>\n\n<p class=\"wp-block-paragraph\">Les factures doivent \u00eatre r\u00e9gl\u00e9es dans les 15 jours \u00e0 compter de leur date d\u2019\u00e9mission.<br\/>En cas de retard de paiement, des frais de rappel peuvent \u00eatre appliqu\u00e9s.<br\/>L\u2019h\u00f4tel se r\u00e9serve le droit d\u2019exiger un acompte ou une garantie par carte de cr\u00e9dit.<br\/>Le non-paiement dans les d\u00e9lais peut entra\u00eener l\u2019annulation de la r\u00e9servation sans notification suppl\u00e9mentaire.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales de Vente R\u00e9servations Les r\u00e9servations de chambres d\u2019h\u00f4tel, d\u2019offres forfaitaires ainsi que de salles de s\u00e9minaire et de banquet sont fermes et soumises aux Conditions G\u00e9n\u00e9rales. Toute modification ou annulation doit faire l\u2019objet d\u2019une confirmation \u00e9crite de l\u2019h\u00f4tel. Prix Les prix que nous indiquons sont contraignants. Des modifications de prix dues \u00e0 des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1312","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions g\u00e9n\u00e9rales - Ambassador Zermatt<\/title>\n<meta name=\"description\" content=\"Les informations essentielles concernant votre s\u00e9jour \u00e0 l\u2019Ambassador Zermatt \u2013 nos conditions g\u00e9n\u00e9rales en un coup d\u2019\u0153il.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ambassadorzermatt.com\/fr\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions g\u00e9n\u00e9rales - 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